Introduction to Interviewing -
The Objective Search for the Truth | | 8 hours |
| Target Audience: Investigators, Social Service Workers |
| Course Content: "Just the
facts," is something that Joe Friday used to say. But interviewing is
far more than just filling in blanks with facts. Participants will
learn the basics of interviewing as well as effective communication
skills in their objective search for the truth. |
|
| Employment Interviewing | | 8 hours |
| Target Audience: Supervisors, HR Personnel |
| Course Content: This two
day program instructs Human Resource personnel, supervisors, and
investigators how to effectively interview the employment and promotion
candidate. Participants will study effective question formulation,
response analysis, integrity issues, and legal parameters that will
result in more information and a complete view of candidates. A
laboratory exercise is included. |
|
| Eliminating Multiple Suspects | | 2 hours |
| Target Audience: Investigators |
| Course Content: This
program teaches investigators an interviewing technique that is helpful
in eliminating innocent parties when there is a large pool of potential
suspects. Students will learn a method designed to enhance the
suspect's predisposition to make admissions and confess. |
|
| Nonverbal Communication | | 4 hours |
| Target Audience: Supervisors, Investigators, Social Workers |
| Course Content: This
course will refresh the student's working knowledge of nonverbal
behavior in the interview setting. Included are the influence of
perception on nonverbal assessment, a review of the pertinent elements
of nonverbal communication, and the physiology of stress. |
|
| They Must Remember This | | 4 hours |
| Target Audience: Investigators, Social Workers |
| Course Content: Through
lecture and practical exercise, this course introduces a new dimension
to the interview process. It examines the principles of memory and
various psychological aids the interviewer may employ to enhance the
memory of both victim and witness, resulting in more accurate
information than traditional interviewing.
|
|
| Neurolinguistic Programming | | 2 hours |
| Target Audience: Retail Sales Employees, Investigators, Social Service Workers, Customer Service Representatives |
| Course Content: People
like people who are like themselves. This course will help
investigators, medical staff, sales professionals and others establish
and maintain rapport - a key element in successful interviewing and
sales relationships. This course introduces the participant to the
principles of communication and human behavior known as Neurolinguistic
Programming (NLP). The central principles of NLP are applied directly
to the interview situation through examples and a laboratory exercise.
|
|
| Investigative Report Writing | | 8 hours |
| Target Audience: Industrial Security Professionals, Investigators |
| Course Content: Through
lecture and practical exercises, this course addresses the basic
elements of interviewing, note-taking, and constructing an objectively
written incident report, memorandum of interview or investigation.
|
|
| Critical Incident Stress Management | | 2 hours |
| Target Audience: Employees, Supervisors, Investigators |
| Course Content: This
proactive course prepares the participant for individual physical,
chemical and emotional reactions following exposure to an act of
workplace violence, fire, natural disaster or act of terrorism - events
that are outside the normal range of human experience. Participants
will be educated about traumatic incidents; the personal and
professional impacts of stress following exposure to them, how to
prepare now for them, and steps supervisors and co-workers should take
to help coworkers get back on the road to recovery. |
|
| Workplace Violence and the Problem Employee | | 2 hours |
| Target Audience: Supervisors, Managers, Investigators, Human Resource Personnel |
| Course Content: This
program examines workplace violence in the U.S., causes, categories,
societal and organizational factors and characteristics of at-risk work
environments. Profiles of typical offenders and victims are discussed.
Through case study, prevention strategies and suggested responses to
different levels of violence are identified.
|
|
| Conflict Management for Law Enforcement | | 4 hours |
| Target Audience: Law Enforcement, Industrial Security |
| Course Content: One
response does not fit all situations. This course examines the
officer's role in conflict management and resolution, while employing
safety and survival techniques. Responsibilities in domestic conflicts
are identified as well as factors that affect outcomes. Participants
learn a continuum of responses, as communication strategies.
Participants also learn appropriate techniques that may be effective
toward resolution or de-escalation of situations. |
|
| Communication Strategies for Managing Conflict | | 4 hours |
| Target Audience: Customer Service Employees, Supervisors, Managers |
| Course Content:
Participants will learn soft skills such as Active Listening,
Overcoming Barriers to Communication, Anger Management Techniques and
strategies to reach satisfactory and successful outcomes.
|
|
| Hostage Situations: Preparation, Avoidance Survival | | 2 hours |
| Target Audience: Anyone |
| Course Content: With
incidents of workplace violence on the increase, the chances of
employees being taken hostage are improving. This course outlines steps
that employees can take to make themselves less susceptible to
carjackings, and hostage taking, and steps they can take to improve
their chances of survival. |
|
| Home Repair Fraud and Ruse Entry | | 2 hours |
| Target Audience: Police, Investigators, Prosecutors, Social Workers |
| Course Content: This
course discusses ruse entry burglaries and home repair fraud scams
perpetrated almost exclusively against older Americans by American
Gypsies, and other traveling criminal groups. |
|
| Gypsy and Traveler Crimes | | 8 hours |
| Target Audience: Police Officers, Investigators and Prosecutors |
| Course Content: Cons,
burglaries and thefts committed by Gypsy and traveler groups account
for a large dollar loss to victims across the United States,
representing a new face of organized crime. These groups operate in
most major cities and many rural areas where their crimes go
unrecognized and even detected. Instructed by veteran confidence crime
investigators this course will thoroughly acquaint officers with the
different groups found in the U.S., typical crimes committed by them
and steps to consider when investigating Gypsy crime.
|
|
|
| Basic Interviewing for Regulators | | 2 x 4-8 hrs. |
|
No matter what the job description says, the skill regulators employ the most whether on the phone or in face to face meetings is the ability to communicate. Basic Interviewing for Regulators is designed to address the unique work of environmental professionals. During the program students will learn how to recognize and overcome barriers to communication. They will learn to become active listeners, and use this new skill to not only clarify messages between themselves and others, but gather more accurate and complete information. They will learn to detect and manage the emotions of others, in order to get what the employee needs: information and cooperation. Students will learn interviewing basics and conduct a simulated interview utilizing the principles delineated during the class. |
|
| "[R]egarding Mr. Zeh's program. I found it quite good, and quite beneficial. Mr. Zeh's use of hand-outs and frequent opportunities to role-play were quite helpful. I enjoyed it all, and want to encourage continued training opportunities along this line for our EPPC staff." Comments by a 2007 graduate of the Basic Interviewing for Regulators program. |
|
|
| Report Writing for Regulators | | 2 x 4-8 hrs. |
|
This course takes the ho- hum out of report writing - an essential skill of every environmental and enforcement employee. Students learn the essential elements of environmental enforcement report writing. At the conclusion of the program students will be able to take clear, accurate, complete, concise and objective enforcement notes and develop these notes into narrative reports and various other agency documents. |
|
| Conflict Management & Resolution NEW | | 2 x 4-8 hrs. |
|
Conflict is a part of life and is not always bad. Yet, if not managed property, seemingly minor disagreements can quickly escalate into more serious interpersonal and administrative challenges. Learning to manage conflict is essential for every environmental professional. |
|
| Stress Management for Regulators NEW! | | 2 hours |
|
When regulators fail to maintain an emotional balance between their professional roles and their private lives, they often become at risk to make poor decisions that put everything they revere in jeopardy. This course is essential for career survival! |
|
| You Must Remember This! * | | 3 hours |
|
This fascinating course instructs participants to use proven interviewing techniques that help witnesses improve their recall of more accurate, and complete information than traditional interviewing techniques without an increase in errors. |
|
| Death & Dying for Regulators NEW! | | 2 hours |
|
The 2007 headline "Body Found By Environmental Surveyor" is shocking. The average environmental agency employee does not start their day thinking they will stumble upon a grisly scene. Yet, more and more regulators find themselves involved in situations that are not only outside their daily job descriptions, but also outside the normal range of human experience. This essential course trains participants to anticipate their physical, chemical and emotional reaction to traumatic events, and inoculate them against long term emotional effects resulting from exposure to these events. |
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| Airing Their Complaints: Speaking with Victims of Environmental Incidents. NEW! AVAILABLE SUMMER 2008. | | |
|
When an environmental incident results in a community's evacuation; or a citizen feels an agency's response to a real or perceived environmental issue is inadequate, agency managers and executives often find themselves on the receiving end of telephone calls or office visits from emotionally charged and drained individuals seeking answers. As highly visible representatives of government, how agency representatives and others communicate with people in crisis can result in a positive result for all concerned. Participants will learn the basics of crisis, victimization, active listening and how to manage the emotions of citizens coming to their attention. |
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We also custom design courses for our clients. So, please let me know your thoughts about our courses or how we can best serve your specifics needs. Please feel free to call me at 912-265-0121 or 912-996-3468 (cellular).
|
Don't delay. Our training calendar is rapidly
filling up, but training space is still available. So contact us today
to schedule training for your people - your most important asset! Call
912-265-0121, toll-free 1-800-541-6914, or email us! |
